Documentation
Product guides and setup help
Support
Support for Aicoso products
Email support@aicoso.com for product, billing, renewal, and transition questions.
If you use one of our WooCommerce products today, need help with an older ePlugins reference, or have a future-track Shopify question, start here. We use one direct support channel and reply with the best current next step.
Include the product name, platform, and purchase or discovery channel so we can reply with the best current next step.
Tell us where your question started
One published email channel handles product, billing, renewal, purchase-path, and transition questions.
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01
Platform
WooCommerce, Shopify interest, or general brand question
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02
Purchase channel
WooCommerce Marketplace, WordPress.org, or an older ePlugins path
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Question type
Setup, billing, license, renewal, upgrade, or transition help
Only direct support channel
support@aicoso.comContact guidance
Use one direct email route
Platform context
WooCommerce now, Shopify future-track
Billing / renewals
Purchase-path guidance
Transition answers
For existing ePlugins users
How we can help
Support that starts with a clear first step.
Use this support area to understand current support coverage, what to include in your email, billing and renewal guidance, and continuity answers for older ePlugins references.
If you are not sure where to start, review the support starting points below or email support@aicoso.com.
Start here if you are not sure
Aicoso support is intentionally simple at launch. Use the guidance below, or email the team and include a few details so we can reply with the best current next step.
- Product name
- Platform
- Where you found or purchased it
- What changed or what help you need
Single route
support@aicoso.com
Support by platform
Choose the platform context first.
WooCommerce is active support today. Shopify questions are handled as future-track or general inquiries until live products exist.
WooCommerce
Active support categoryIf your question is about a WooCommerce product, premium purchase path, setup issue, or renewal question, email support@aicoso.com.
- Product setup and usage
- Premium product guidance
- Marketplace billing or renewal routing
- Support continuity for active products
Shopify
Future-track onlyUntil live Shopify products exist, Shopify questions should be treated as future-track or general brand inquiries through support@aicoso.com.
- Future-track questions
- Product-interest updates
- General Shopify direction
- No live product support published yet
Support by purchase channel
Route by where the product relationship started.
Different discovery and purchase channels can need slightly different context in your email, but support@aicoso.com remains the only direct support channel.
WooCommerce Marketplace
If you purchased or discovered a product through WooCommerce Marketplace, email support@aicoso.com with the product name and purchase channel. We will reply with the best current next step for support, billing, renewal, or product guidance.
Best for
Marketplace-listed WooCommerce products and listing-based support questions.
WordPress.org
If you are using a free product from WordPress.org, email support@aicoso.com with the product name and discovery channel. We will reply with the best current next step for setup help or current product guidance.
Best for
Free product users, setup questions, and current product guidance.
Aicoso support
Use support@aicoso.com when you need help with a premium WooCommerce Marketplace product, an older ePlugins reference, or a billing or renewal question.
Best for
Premium product questions, transition continuity, and billing or renewal guidance.
Email support@aicoso.com with three details
Product name, platform, and purchase or discovery channel help us reply with the best current next step.
Billing, licenses, renewals
Premium customer questions, kept simple.
For premium WooCommerce Marketplace products, email support@aicoso.com for upgrade guidance, billing or renewal questions, access guidance, and help understanding the current purchase path.
If your original purchase happened under the ePlugins brand, support continuity still applies. The team and products remain the same, and we will reply with the best current next step.
What we handle through email
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Premium upgrades
Plan guidance and next-step questions
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Only direct support channel
Billing and renewal guidance
Current purchase-path and support guidance
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License or access questions
Renewal, license, and access guidance
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Product plan guidance
Choose the right current option or next step
Transition reassurance
Using an older ePlugins product?
Aicoso, formerly ePlugins, is the current parent brand for our products and support.
Same team, same products, same support.
What this means for existing users
Your product line has not been abandoned, and the support relationship has not moved to a different company.
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Products continue under Aicoso
Existing WooCommerce products continue with the same overall product direction and support responsibility.
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Support now lives with Aicoso
Use the Aicoso support pages and support@aicoso.com for help.
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Renewal and purchase-path questions stay supported
Use support for billing, renewal, license, access, and purchase-path guidance.
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We will point you to the current next step
Mention the product, platform, and where you originally found or purchased it.