Same team, same products, same support.
Only the brand is changing.
Transition FAQ
Aicoso, formerly ePlugins.
Same team, same products, same support.
This page explains what changed, what stayed the same, and how to use support@aicoso.com for support, purchase-channel routing, and older ePlugins questions.
Products continue
Existing WooCommerce products continue under Aicoso.
Current purchase paths stay clear
Premium WooCommerce Marketplace products keep their current purchase paths, with Aicoso handling support and guidance through support@aicoso.com.
Support is easy to reach
Use support@aicoso.com for transition, billing, renewal, and older ePlugins questions.
Structured answers
Transition questions, answered clearly
Use these answers to understand the relationship between ePlugins and Aicoso, what happens to products and purchases, and how to reach support.
Yes. Aicoso is the new parent brand replacing ePlugins as the active public-facing brand for our products, support, and product guidance.
Yes. The team behind the products remains the same.
The brand is changing, but product continuity remains in place. Existing WooCommerce products continue under Aicoso, with the same overall product direction and support responsibility.
Support continues with the same team under Aicoso. If you previously knew us as ePlugins, use support@aicoso.com for product, billing, renewal, or transition help.
Premium WooCommerce Marketplace products remain live. Use support@aicoso.com for billing, renewal, access, or purchase-path questions, especially if you have an older ePlugins reference.
Use the product pages on Aicoso for guidance, then follow the current WooCommerce Marketplace path for live premium products. If you are unsure, email support@aicoso.com.
The change gives the company one clear parent brand across products, support, product guidance, and future platform work.
Yes. Shopify is part of the same Aicoso parent brand. It is the next expansion track after WooCommerce, not a separate company or separate public brand, and Shopify questions remain planning questions until live products exist.
We are updating links during the transition. If you land on an older ePlugins page and cannot find what you need, contact Aicoso support and we will point you to the best current next step.
Contact support@aicoso.com. Include the product name, platform, and where you originally found or purchased it so we can reply with the best current next step.
Still unsure?
Email Aicoso support if you are unsure.
There is no separate support portal promised at launch. Email the Aicoso team and include the product name, platform, and original purchase or discovery channel.